RiseGame Privacy Policy

RiseGame, LLC

Last revised: October 13, 2026

1. Who we are and what this policy covers

RiseGame, LLC (“RiseGame”, “we”, “us”) makes youth sports software for parents, coaches and sports organizations. This policy explains what information we collect, how we use and share it, and the choices you have.

It covers every RiseGame product and website (the “Services”), including:

RiseGame Tracker (risegametracker.com and whiteboards.risegame.com): coaching whiteboard, lineup card, pitch counts, and the parent game tracker with game and season reports.
Tryout Scheduler (signups.risegame.com), the Tryout App, the Draft Platform and Player Reports.
The Elevate Tracking App.
risegame.com.
GroundsPal: field and facility scheduling, registration and payments.

Our Services are for adults. You must be 18 or older to create an account. Children do not create accounts and do not use the Services themselves. Information about a child is entered by an adult: a parent or legal guardian, a coach, or a sports organization. In this policy a “Player” is an athlete whose information an adult enters, and “Player information” is that information.

By using the Services you agree to this policy and to our Terms of Service. If you do not agree, please do not use the Services.

2. Information we collect

2.1 Account information. When you create an account we collect your first name, last name, email address, and whether you are a parent, a coach or both. If you sign in with Google or Apple, they give us your name and email address. Some Services, such as the Tryout Scheduler, also ask for a phone number. In GroundsPal we collect the registration, scheduling, facility and organization details that you or your organization enter.

2.2 Information you enter.

Who enters it	What it includes
A parent, in RiseGame Tracker	Your child’s first and last name, jersey number and, if you choose, birth year. For each game: date, sport, team name, opponent, score and performance records such as at-bats, pitches and fielding plays. Notes you type, which are private unless you choose otherwise.
A coach, in RiseGame Tracker	A roster: each Player’s name, jersey number and preferred positions. Lineup cards: date, time, opponent, field name, coach names, batting order, positions and pitch counts. Plays and diagrams.
A parent, coach or organization, in the tryout and evaluation Services	A Player’s name, date of birth, sport, position and team; evaluation and performance records; and photos, video or audio where an adult chooses to upload them.
Anyone	Messages you send us, survey answers, and feedback.

2.3 Payment information. Paid plans are processed by Stripe. Stripe collects your card details. We receive a record of the payment, such as the plan, amount, date and the last four digits of the card. We do not receive or store full card numbers.

2.4 Information collected automatically. We keep sign-in records, which include IP address, date and time, and browser or device type. We use cookies and on-device storage that are needed to keep you signed in and to save your work on your device. We count how features are used; in RiseGame Tracker these are aggregate counts that do not identify you or any Player. Some of our other Services, including our mobile apps, also collect device information and analytics or advertising identifiers, as section 6 explains.

2.5 What RiseGame Tracker does not collect. Photos you add stay on your device. RiseGame Tracker does not collect your precise location, your contacts, or advertising identifiers.

3. Information about children and Players

Most Players are children. This section applies to all Player information, in every Service, and it overrides anything else in this policy that is less protective.

3.1 Adults enter it; children do not. We do not collect personal information from children. If we learn that a child under 13 has given us personal information directly, or that someone under 18 has created an account, we will delete the information and close the account.

3.2 Who may enter Player information.

A parent or legal guardian. When you add your child, you confirm that you are the child’s parent or legal guardian and that you agree to our use of the information as this policy describes.
A coach or organization. A coach may enter the Players on a team the coach is authorized to coach, limited to what is needed to run the team. The coach is responsible for telling families that the team uses the Services.

An adult invited by the Player’s parent or guardian (Section 3.8) may add game records for that Player while the parent’s Family plan covers them, or while they have their own paid plan that includes game reports.

3.3 How we use Player information. We use Player information, including game and performance records, to:

provide the Services to the adult who entered it and to the people that adult chooses to share it with;
keep the Services working and secure;
analyze, benchmark and research how Players and teams perform, and develop and improve our products, including by combining it with information from other RiseGame Services;
create combined or de-identified statistics and data sets that do not identify any Player, which we may use and share without restriction, including to develop and train artificial intelligence features. We do not use information that identifies a Player to train artificial intelligence models; and
meet our legal obligations.

Sharing with partners. Where a Player’s parent or guardian has consented, we may share the Player’s name, team and performance records with our affiliates and with sports, media, recruiting and sponsor partners, and may feature them in RiseGame content. A parent gives this consent by turning on the optional partner-sharing setting in account settings. It covers every Player that parent added to the account, including Players added later while it is on. It stays off until the parent turns it on, and the parent can withdraw it at any time in account settings or by emailing info@risegame.com. Withdrawal stops future sharing. Whatever consent is given:

private notes are never shared;
a Player a coach entered, whose parent has not consented, is not shared with partners in a way that identifies the Player;
we do not use Player information to direct advertising at children; and
we do not collect or share a child’s own contact details.

3.4 Private notes. Notes you write are visible only to you and the adults your Family plan covers (Section 3.8). They do not appear in a report or a shared image unless you switch them on for that report.

3.5 A parent’s rights. If you are a Player’s parent or legal guardian you may ask us at any time to show you the information we hold about your child, correct it, delete it, or stop using it.

For information you entered yourself, use the export and delete tools in your account.
For information a coach or organization entered, email info@risegame.com with the subject “Parent/Guardian Privacy Request”. We will remove your child from that roster within 30 days and tell the coach we have done so. We may ask for enough information to confirm you are the parent or guardian.

3.6 Tryout registration. Before a Player is registered for a tryout, the registering adult must tick a box confirming they are the Player’s parent or legal guardian, and must confirm the registration through a link we send to their email address. We share the Player’s registration with the organization, team administrator or coach running that tryout so they can run it.

3.7 What you share leaves our control. When you share a report, lineup card or play as a picture, or print it, the copy is outside the Services and we cannot recall it. Please share other people’s children’s names thoughtfully.

3.8 Adults you invite. A parent or guardian who added a Player may invite another adult, such as a co-parent, family member or guardian, to that Player. The invited adult must have their own account and be 18 or older. While the parent’s Family plan covers them (invited adults are covered in the order they joined, up to the seats the parent pays for), they can see all of the Player’s information, game records, reports and season report, add and change game records, download or share reports, and see the parent’s private notes. An invited adult the Family plan does not cover, but who has their own paid plan that includes game reports, can do the same, except see the parent’s private notes. Any other invited adult sees the Player’s information and what a free account sees: the Player’s first 3 finished game reports, with later reports locked. They cannot add, change, download or share game records and do not see the parent’s private notes. The parent who added the Player can remove an invited adult at any time in Your account. Removing them does not delete any information. Inviting someone does not change the parent’s partner-sharing setting in Section 3.3.

4. How we use information

We use the information described in section 2 to:

create and run your account, and save and sync your games, plays, lineups and rosters across your devices;
provide the features you use, including reports, lineup cards and shared pictures;
answer your questions and provide support;
send service messages, such as sign-in codes, receipts, renewal notices, security alerts and notices of changes to our terms;
take payment for paid plans and apply trial or coupon codes;
protect the Services and our users, and detect and prevent fraud and misuse;
understand how the Services are used and improve them;
send you email about RiseGame products and features and, unless you opt out, offers from our affiliates, partners and sponsors (section 7); and
comply with the law and enforce our Terms of Service.

Our use of Player information is narrower and is set out in section 3.3. We do not use personal information to make automated decisions that have legal or similarly significant effects on you.

5. How we share information

You can opt out of marketing-related sharing at any time (section 7).

We share personal information only in these cases:

Service providers. Companies that run parts of the Services for us, under contracts that limit them to that work: Cloudflare (hosting and database), Resend (sending email), Google and Apple (sign-in, if you choose it), Stripe (payments) and Have I Been Pwned (checking whether a password has appeared in a known breach). Our other Services use similar providers for hosting, email, text messages, analytics and app distribution.
People you choose. Anyone you send a report, lineup card or play to. Adults you invite to a Player you added (Section 3.8).
The organization running your activity. In the tryout Services we give the organization, team administrator or coach running a tryout the registering parent’s name and phone number and the Player’s registration, so they can run it and contact you about it.
Affiliates, partners and sponsors. We may share an account holder’s name, contact details, role and sport with our affiliates and with partners and sponsors, so they can offer products and services that may interest you. We may receive something of value for this. You can opt out at any time. Player information is shared with partners only as section 3.3 allows.
Legal and safety. When required by law, court order or legal process, or when we believe it is necessary to protect the safety of a child or any person, or to protect our rights or the security of the Services.
A change of ownership. If RiseGame or one of its products is merged, acquired or sold, the information we hold may transfer to the new owner. The new owner must honor this policy for information collected under it. We will tell you by email before your information becomes subject to a different policy, and any new use of Player information will require the parent’s or guardian’s consent.

We may share information that has been combined or de-identified so that it does not identify any person, such as the total number of games tracked.

6. Cookies, analytics and advertising

RiseGame Tracker. We use only the cookies and on-device storage needed to keep you signed in and save your work. There are no third-party advertising trackers. Usage statistics are aggregate counts that contain no personal information.
risegame.com. Our marketing website may use cookies and similar tools from analytics and advertising providers to measure visits and how our advertising performs. No Player information is entered on that site.
Other Services. Some of our other Services, including our mobile apps, may show advertising and may use analytics and advertising tools that collect device identifiers and usage information. You can limit this in your device’s privacy settings.
Advertising. We do not use Player information to choose the advertising anyone sees. On Tryout Scheduler pages where Player information is entered, we do not use advertising trackers.
Browser signals. Where the law requires it, we treat a Global Privacy Control signal as a request to opt out of the sale or sharing of your information. We do not respond to “Do Not Track” signals, which have no agreed standard.
Referral tracking. If you arrive through a RiseGame partner’s link, a cookie from our partner-program provider (Tolt) records which partner referred you for up to 60 days, so we can pay that partner a commission. Partners see only referral and commission totals, never your personal information or any Player data.

7. Your choices and rights

7.1 Your account. In your account you can:

view and correct your information;
export your data;
delete a single athlete or a single game; and
delete your account, which deletes the data stored in it.

You can also email info@risegame.com and we will do any of these for you.

7.2 Marketing email. Every marketing email has an unsubscribe link, and we act on it within 10 business days. We will still send service messages about your account. We send marketing email only to account holders, never to Players.

7.3 Text messages. Tryout-related texts are administrative. We will ask for your separate consent before sending any promotional text, and you can reply STOP at any time.

7.4 State privacy rights. Depending on where you live, you may have the right to:

know what personal information we hold about you and receive a copy;
correct it;
delete it;
opt out of the sale or sharing of personal information with partners, targeted advertising and certain profiling, in your account settings or by emailing us with the subject “Do Not Share”; and
not be treated differently for using these rights.

We offer these rights to every user, whatever state you live in. To use them, use the tools in your account or email info@risegame.com with the subject “Privacy Request”. We may need to confirm your identity. You may use an authorized agent. We respond within 45 days. If we decline a request you may appeal by replying “Appeal”, and we will answer the appeal within 45 days. If you are not satisfied you may contact your state attorney general.

7.5 California and Nevada. California residents may ask once a year what personal information we disclosed to third parties for their own direct marketing. Nevada residents may ask us not to sell their information. For either, email info@risegame.com.

8. How long we keep information

We keep personal information only as long as we need it for the purposes in this policy.

Information	How long we keep it
Your account and the data in it	While your account is open.
After you delete your account, an athlete or a game	Removed from our live systems right away and from backups within 30 days.
Inactive accounts	If you do not sign in for 24 months we email you a warning, and delete the account and its data 30 days later unless you sign in.
Sign-ups that are never finished	Deleted within 48 hours. If you cancel during sign-up, deleted immediately.
Coach rosters and lineup cards	Until the coach deletes them, the coach’s account is deleted, or a parent asks us to remove their child (section 3.5).
Tryout registrations and rosters	For the tryout season and the organization’s active use, and 24 months afterward, then deleted or de-identified. Photos, video and audio: until the parent asks for deletion or 24 months after the season, whichever is first.
Sign-in records, including IP addresses	12 months.
Payment records	As long as tax and accounting law requires.

We may keep information longer when the law requires it or to resolve a dispute. Information that has been combined or de-identified so it no longer identifies anyone may be kept.

9. Security

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and limits on who can access it. No system is perfectly secure, and we cannot guarantee security. If a breach affects your personal information we will notify you as the law requires. Please keep your password private and tell us right away if you think your account has been accessed without permission.

10. Where the Services operate

The Services are operated from the United States and are intended for people in the United States. RiseGame Tracker information is stored with our hosting provider, Cloudflare, in its Western North America region. If you use the Services from another country, your information will be transferred to and processed in the United States.

11. Changes to this policy

We may update this policy. The date at the top shows the latest revision. If we make a material change we will tell you by email and with a notice in the Services before it takes effect. We will not use information we already hold in a materially different and less protective way unless you agree, and for Player information, unless the Player’s parent or guardian agrees.

12. Contact us

RiseGame, LLC
2323 Clear Lake City Blvd, Suite 180, Box 300,
Houston, TX 77062
info@risegame.com

For privacy requests use the subject “Privacy Request”. Parents and guardians asking about a child’s information should use “Parent/Guardian Privacy Request”. We aim to respond within 30 days.