RiseGame Terms of Service

RiseGame, LLC

Last updated: October 15, 2026

1. Our agreement with you

1.1 These Terms. These Terms of Service and our Privacy Policy (together, the “Terms”) are the agreement between you and RiseGame, LLC (“RiseGame”, “we”, “us”). You accept them when you create an account, tick the box at sign-up, or use the Services.

1.2 The Services. The Terms cover every RiseGame product and website (the “Services”), including RiseGame Tracker (risegametracker.com and whiteboards.risegame.com), the Tryout Scheduler (signups.risegame.com), the Tryout App, the Draft Platform, Player Reports, the Elevate Tracking App, GroundsPal and risegame.com.

1.3 Organizations. If you use the Services for a team, club, league, school or other organization (an “Organization”), you confirm you are authorized to accept the Terms for it, and “you” includes the Organization. If the Organization has a separate signed contract with us, that contract controls where it conflicts with the Terms.

1.4 Changes. We may update the Terms. For a material change we will email you and post a notice in the Services at least 14 days before it takes effect. If you keep using the Services after that date, you accept the change. If you do not agree, stop using the Services and delete your account before then.

1.5 Disputes. Section 9 requires most disputes to be resolved by individual arbitration and not in court, and includes a class action waiver and a jury waiver. You can opt out within 30 days as section 9.7 explains. Please read it.

2. Who can use the Services

2.1 Adults only. You must be 18 or older to create an account or use the Services. Children may not create accounts or use the Services themselves. If we learn an account belongs to someone under 18 we will close it and delete its data.

2.2 Your account. You agree to:

give accurate information and keep it up to date;
create an account only for yourself, unless you are authorized to set up accounts for your Organization;
keep your sign-in details private and not let anyone else use your account; and
tell us right away at info@risegame.com if you think someone has used your account without permission.

You are responsible for what happens under your account.

2.3 Kinds of users.

Parent: a parent or legal guardian who tracks or registers their own child.
Coach: a person who coaches or helps manage a team.
Team Admin or Organization: a person or body that administers one or more teams, tryouts or drafts.
Guest: someone using parts of the Services that need no account.

A “Player” is an athlete whose information an adult enters. Players are not users.

2.4 Ending your account. You may delete your account at any time in your account settings or by emailing us. We may suspend or close an account that breaks the Terms, puts a child or another person at risk, or is required to be closed by law. Where we reasonably can, we will tell you first and give you a chance to export your data.

3. Information about Players

Most Players are children. How we handle their information is set out in section 3 of the Privacy Policy. This section sets out your part.

3.1 If you are a parent or guardian. When you add a child to your account or register a child, you confirm that you are the child’s parent or legal guardian, and you agree to our handling of the child’s information as the Privacy Policy describes.

3.2 If you are a coach, Team Admin or Organization. When you enter Players on a team (for example, by adding them to My roster), you confirm that:

you are authorized to coach or manage that team;
you, your league or your Organization have told the Players’ families that the team uses the Services, and have any permission your league, Organization or the law requires;
you will enter only what is needed to run the team: names, jersey numbers, positions, lineups and game records;
you will not enter a child’s home address, contact details, health or medical information, or anything about a child that you would not say to that child’s parent;
if a parent or guardian asks you to remove their child, you will do so promptly; and
you will deal with privacy requests and complaints about the Player information you manage, including any we pass on to you.

We keep a record of when you first entered Players on each team and the version of these Terms that applied.

If you are setting up the Services for a school or school district, contact us first at info@risegame.com, because student-privacy laws may apply.

3.3 Removal by us. We may remove Player information if the Player’s parent or guardian asks us to, or if we believe it was entered without authority or in breach of the Terms.

3.4 Sharing outside the Services. You are responsible for what you share or print from the Services, such as reports, lineup cards and plays. Get a parent’s permission before posting another family’s child publicly.

3.5 Notes. Keep notes about any child respectful. Notes you mark private stay private within the Services to you and the adults your Family plan covers (Section 5.10).

3.6 Adults you invite. If you added a Player as their parent or guardian, you may invite another adult (18 or older, with their own account) to that Player. You confirm that you are allowed to share the Player’s information with them. You can remove their access at any time. While your Family or All Access Family plan covers them (Section 5.10), an invited adult can see all of that Player’s game records, reports and season report, add and change that Player’s game records, download and share reports, and see notes you mark private. An invited adult your Family or All Access Family plan does not cover, but who has their own paid plan that includes game reports, can do all of the same things except see notes you mark private. Any other invited adult sees what a free account sees: that Player’s first 3 finished game reports, with later reports locked. They cannot add, change, download or share that Player’s game records, and do not see notes you mark private.

3.7 Players on your account. (Effective October 26, 2026.) As a parent or guardian you may add up to 6 Players to your account. To add more, email info@risegame.com. If you remove a Player, their place on your account opens again 30 days after you remove them.

3.8 Player names. (Effective October 26, 2026.) Once a game has been saved to your account for a Player, that Player’s name and birth year can no longer be changed in the Services, so that their records stay with the right child. To correct a spelling, email info@risegame.com. You can still change the Player’s jersey number.

3.9 Team and player reports. A coach may keep any number of Players on a team. A team’s game report shows the score, the box score and the team’s charts, such as a spray chart, shot chart, or attack and serve charts. It does not include a report on any one Player: no chart, play-by-play record, pitch details or notes for a single Player, and those cannot be opened, downloaded or shared for one Player. A player game report from a team game is made only for a Player on your own account who played in that game, for up to 3 such Players per game in baseball and softball, and up to 2 such Players per game in basketball and volleyball. In volleyball, one match counts as one game. The same limits apply to a coach who is also a parent.

4. Acceptable use

You agree not to:

break the law or anyone’s rights when using the Services;
enter information about a person you have no right to enter, or use Player information for anything other than coaching, managing or following a team or Player;
collect, scrape, copy, sell or license information from the Services, including Player information and our play library;
post anything abusive, harassing, threatening, sexually explicit, hateful or defamatory, or use the Services to bully, stalk or impersonate anyone;
send spam or unsolicited promotions through the Services;
upload viruses or harmful code, probe or bypass our security, or interfere with the Services;
use bots or other automated means to access the Services without our written permission;
copy, modify, reverse engineer, resell or sublicense the Services, except where the law allows it despite this restriction; or
remove copyright or other notices from the Services.

We may remove content and suspend accounts that break these rules, and report unlawful conduct to the authorities.

5. Paid plans

5.1 Free and paid. Parts of the Services are free. Others need a paid plan. We show the price, what is included and the billing period before you pay. All prices are in U.S. dollars and exclude taxes, which we add where required.

5.2 Renewal. Unless the checkout page says the purchase is one-time, a paid plan renews automatically at the end of each billing period, at the price then in effect, until you cancel. You authorize us to charge your payment method through our payment processor for each period.

5.3 Cancelling. You can cancel at any time in your account settings or by emailing info@risegame.com. Cancelling stops future charges. Your plan stays active until the end of the period you have paid for.

5.4 Free trials and coupon codes. If a trial or code gives you a paid plan free for a time, we tell you before you start how long it lasts and what you will be charged afterward. If you gave a payment method, the plan renews at the regular price when the trial ends unless you cancel first. If you did not, the plan simply ends.

5.5 Price changes. We may change prices. We will email you at least 30 days before a new price applies to you, and it applies from your next billing period. You can cancel before then.

5.6 Refunds. Payments are not refundable and we do not refund part of a billing period, except where we made a billing error or the law requires a refund. If you think a charge is wrong, tell us within 30 days and we will look into it.

5.7 App store purchases. If you bought a plan through the Apple App Store or Google Play, that store bills you and its terms apply. Manage or cancel the plan in your store account.

5.8 Failed payments. If a payment fails we may retry it, and we may move your account to the free plan until it is paid. Your saved data is not deleted because a payment failed.

5.9 Changes to features. We may add, change or remove features, including which features are free. We will not remove a paid feature from a plan you have already paid for during the period you paid for, unless we offer a pro-rated refund.

5.10 Who a plan covers. A paid plan covers the adult who bought it. A Family or All Access Family plan covers two adults on the Players they share: Family with Parent features, All Access Family with all features, coach tools included. Each extra adult seat covers one more adult, with the same features as the plan it’s added to, up to four adults in all. The adults covered must be members of the same household or family. An adult joins only by accepting an invitation to a Player you added. Adults are covered in the order they joined, up to the seats you pay for; if there are more invited adults than seats, those who joined last are not covered and have the access described in Section 3.6. When a covered adult is removed or leaves, their seat can be filled by another adult 30 days later. Every covered adult needs their own account; sign-ins may not be shared (Section 2.2).

5.11 Changing plans. You can move to another paid plan at any time; the new plan’s features start right away. If it costs more, we charge the difference for the rest of your billing period now. If it costs less, the difference becomes a credit used toward your next bills; it is not paid out. Moving to the free plan is a cancellation (Section 5.3). This is the only exception to Section 5.6.

6. Content and ownership

6.1 Your content is yours. “Your content” means what you enter or upload: Player information, games, statistics, notes, rosters, lineups, plays you draw or record, and any photos, video or audio. You keep ownership of it.

6.2 The permission you give us. You give us permission to host, store, copy, display and process your content only as needed to:

provide the Services to you and to the people you choose to share with;
keep the Services secure and working, including backups;
analyze, benchmark, research and improve our products, and create combined or de- identified statistics; and
use and share it with our affiliates, partners and sponsors in the ways, and subject to the consents and opt-outs, set out in the Privacy Policy.

This permission ends when you delete the content or your account, apart from backup copies for the limited time the Privacy Policy describes, combined or de-identified information, and anything already shared before you deleted it.

6.3 What we will not do. We will not share private notes. We will not share a Player’s identifiable information with partners, or feature a Player in our marketing, unless the Player’s parent or guardian has consented as the Privacy Policy describes.

6.4 Your promise about your content. You confirm that you have the right to enter your content and that it does not break the law or anyone’s rights.

6.5 Feedback. If you send us ideas or suggestions about the Services, we may use them freely and without payment to you.

6.6 Our materials. We and our licensors own the Services, including the software, designs, field and court drawings, the play library and its wording, and the RiseGame names and logos. We give you a personal, non-exclusive, non-transferable right to use the Services under the Terms: for your own coaching, team management or family use, or within your Organization. You may copy a library play into your own plays and share it with your team. You may not resell or republish the play library.

6.7 Beta features. We may offer features marked beta or preview. They may change or be withdrawn and may not work as well as the rest of the Services.

6.8 Other companies’ services. The Services work with services from other companies, such as Google and Apple sign-in and Stripe payments, and may link to other websites. Those are covered by their own terms and privacy policies, and we are not responsible for them.

6.9 Keep your own copies. We work to keep your data safe, but no service is free of faults. Use the export feature to keep a copy of anything important to you.

7. Copyright complaints

If you believe something in the Services infringes your copyright, send a written notice to our designated agent:

RiseGame, LLC, Attn: Legal Department, Copyright Claim
2323 Clear Lake City Blvd, Suite 180, Box 300,
Houston, TX 77062
info@risegame.com

Under 17 U.S.C. 512(c), the notice must include:

your physical or electronic signature, or that of someone authorized to act for the copyright owner;
the copyrighted work you say was infringed;
the material you say is infringing and where it is in the Services;
your address, phone number and email address;
a statement that you believe in good faith the use is not authorized by the owner, its agent or the law; and
a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

We may close the accounts of people who repeatedly infringe.

8. Disclaimers and limits on liability

8.1 A coaching aid, not a safety system. The Services help you plan, teach and keep records. They do not replace your judgment. Pitch counts, pitch limits, rest-day and rule checks, playing-time records and plays are aids only. You are responsible for following your league’s rules, for checking that records are accurate, and for the safety and supervision of Players. The Services do not give medical, training or safety advice.

8.2 Sports carry risk. Youth sports involve a risk of injury. To the extent the law allows, RiseGame is not responsible for injury, loss or damage arising from sports activities, coaching decisions, or the conduct of coaches, Organizations or other users.

8.3 Other users and Organizations. We do not control coaches, Team Admins or Organizations and are not responsible for their decisions, policies or conduct, including team selection, playing time, refunds they owe you, or the information they enter. An Organization’s use of the Services is not our endorsement of it.

8.4 “As is”. TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR THAT DATA WILL NEVER BE LOST.

8.5 Limit on liability. TO THE FULLEST EXTENT THE LAW ALLOWS, RISEGAME AND ITS AFFILIATES, LICENSORS AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM THE SERVICES OR THE TERMS, WHATEVER THE LEGAL THEORY. OUR TOTAL LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

8.6 Where limits do not apply. Some states do not allow some of these limits, so they may not apply to you. Nothing in the Terms limits liability that cannot be limited by law, or takes away consumer rights you have under the law of your state.

8.7 Your responsibility to us. If someone brings a claim against RiseGame because of content you entered, your breach of the Terms, or your violation of the law or of another person’s rights, you agree to cover our resulting losses and reasonable legal costs. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PARAGRAPH AND THAT IT IS CONSPICUOUS.

9. Disputes

9.1 Governing law. Texas law governs the Terms and any dispute about the Services, without regard to conflict-of-law rules.

9.2 Talk to us first. Before starting arbitration or a lawsuit, each side must send the other a written description of the dispute (to us at info@risegame.com) and try in good faith for 30 days to resolve it.

9.3 Arbitration. If the dispute is not resolved, you and RiseGame agree that it will be decided by binding arbitration before one neutral arbitrator, and not in court. The American Arbitration Association (AAA) will administer the arbitration under its Consumer Arbitration Rules. You may choose a hearing by phone, by video, on written submissions, or in person in your home area in the United States. The arbitrator may award any remedy a court could award to you individually, and must give a written decision with reasons. A court may enter judgment on the award.

9.4 Costs. We pay the arbitration fees the AAA rules assign to the business. If you start the arbitration, you pay only the consumer filing fee the AAA rules set. Each side pays its own lawyers unless the law or the arbitrator provides otherwise.

9.5 No class actions. TO THE EXTENT THE LAW ALLOWS, YOU AND RISEGAME MAY BRING CLAIMS ONLY AS INDIVIDUALS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not combine more than one person’s claims unless both sides agree.

9.6 Exceptions. Either side may bring an individual claim in small claims court in Harris County, Texas, or in the county where you live. Either side may go to court to compel arbitration, to enforce an award, or to stop misuse of intellectual property.

9.7 Your right to opt out. You may opt out of sections 9.3 to 9.5 by sending written notice to RiseGame, LLC, Attention: Legal,
2323 Clear Lake City Blvd, Suite 180, Box 300,
Houston, TX 77062, or to
info@risegame.com, within 30 days after you first accept the Terms or after any material change to this section. If you opt out, we are not bound by those sections with you either.

9.8 Courts and jury waiver. Any dispute that is not arbitrated will be heard only in the state or federal courts in Harris County, Texas, and you and RiseGame agree to those courts’ jurisdiction. TO THE EXTENT THE LAW ALLOWS, YOU AND RISEGAME WAIVE THE RIGHT TO A JURY TRIAL.

9.9 Changes to this section. A change to this section does not apply to a dispute that arose before the change, and does not undo an opt-out you already made.

10. General

10.1 The whole agreement. The Terms are the entire agreement between you and RiseGame about the Services and replace earlier versions. If these Terms of Service and the Privacy Policy conflict about personal information, the Privacy Policy controls.

10.2 If part is unenforceable. If a court or arbitrator finds part of the Terms unenforceable, the rest stays in effect, and the unenforceable part is to be applied to the fullest extent the law allows.

10.3 No waiver. If we do not enforce a part of the Terms, we have not given up the right to enforce it later.

10.4 Transfer. You may not transfer your rights or account to anyone else. We may transfer the Terms as part of a merger, acquisition or sale of RiseGame or one of its products. The Privacy Policy explains what happens to your information in that case.

10.5 No partnership. The Terms do not make you and RiseGame partners, agents or employees of each other.

10.6 Electronic communications. You agree that we may send you notices and agreements electronically, by email or in the Services.

10.7 App stores. If you download a RiseGame app from the Apple App Store or Google Play, that store’s terms also apply. The store is not responsible for the Services or for supporting them.

10.8 Open-source software. Parts of the Services use open-source software. Where an open-source licence requires it, that licence applies to that component in place of the Terms.

10.9 United States. The Services are operated from the United States and are intended for people in the United States.

11. Contact us

RiseGame, LLC
2323 Clear Lake City Blvd, Suite 180, Box 300,
Houston, TX 77062
info@risegame.com